Refund policy
Returns
We accept returns within 30 days, which means you have 30 days from receiving your item to request a return.
Return Conditions
To be eligible for a return, the item must be in the same condition as when delivered:
- unworn, unused,
- with original tags,
- in the original packaging.
A receipt or proof of purchase is also required.
To start a return, please contact us at: support@belvoirne.com. Items should be returned to the following address:
No. 10-2, North Lane 2, Hourui Area, Hangcheng Street, Bao'an District, Shenzhen, 518102, China
Once your return is approved, we will send you further instructions regarding the return. The customer is responsible for arranging and covering the cost of return postage. Items sent back without prior approval will not be accepted.
If you have any questions about returns, please contact us at: support@belvoirne.com
Damaged or Incorrect Items
Please inspect your order immediately upon receipt and contact us if the item is faulty, damaged, or incorrect.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- perishable goods (food, flowers, plants),
- custom or personalised products,
- hygiene products and cosmetics,
- hazardous materials, flammable liquids, or gases.
If you have any questions, please contact us before making a purchase.
Exchanges
The fastest way to receive a different item is to return the original product and place a new order once your return has been approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: support@belvoirne.com
- Shop name: Belvoirne
- Email: support@belvoirne.com
- Phone: +44 7882 734536
- VAT number (Tax Identification Number): NL004072599B72
- Commercial Register Number (KVK): 85265632
Business Name: AJB-Marketing
Business Address: Louis Paul Boonhof 65, Waalwijk, Noord-Brabant, 5144 SM, Netherlands
Warehouse Address: No. 10-2, North Lane 2, Hourui Area, Hangcheng Street, Bao'an District, Shenzhen, 518102, China
Our dedicated team is available Monday to Friday, 09:00–17:00 (UK time, GMT/BST).
We are committed to responding to all enquiries within 24 hours on business days to ensure a smooth and professional experience.